Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Cockermouth
GPhC Registration No. 9012511
Last Updated: July 2026

Pharmacy Weight Loss Cockermouth is committed to protecting your personal data and handling it responsibly. This policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and applicable data protection law.

1. Who We Are

We are Pharmacy Weight Loss Cockermouth, a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Cockermouth and across the UK. As a data controller, we are responsible for the personal data you provide to us.

2. Data We Collect

When you use our services, we may collect the following types of information:

Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
Health and medical information: Weight, BMI, medical history, current medications, and any other clinical information required to safely provide weight loss treatment.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Consultation data: Responses to health questionnaires and any communications with our pharmacist.
Technical data: IP address, browser type, and website usage data collected via cookies.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment and provide safe, appropriate pharmacy services.
To process and fulfil your prescription or medication order. Once approved by our pharmacist, delivery is made within 1 working day.
To communicate with you regarding your order, treatment plan, or any clinical concerns.
To maintain accurate medical and dispensing records as required by pharmacy law and GPhC standards.
To comply with our legal and regulatory obligations.
To improve our services through anonymised analysis of usage patterns.

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and, for special category health data, the provision of healthcare treatment by a regulated professional.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device.

We use essential cookies required for the website to function, as well as analytical cookies to monitor site performance. You may adjust your cookie preferences through your browser settings at any time. Declining non-essential cookies will not affect your ability to use our services.

5. Third Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

Healthcare providers: If clinically necessary, we may share relevant health information with your GP or other healthcare professionals involved in your care.
Delivery partners: Limited personal details such as your name and delivery address are shared with our courier to fulfil your order.
Payment processors: Billing information is handled by our secure third-party payment provider.
Regulatory bodies: We may disclose information to the GPhC or other regulatory authorities where required by law.

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention

We retain patient records for a minimum of eight years following the last date of treatment, in line with NHS and pharmacy regulatory guidance. Financial records are kept for six years. Data is securely deleted once retention periods have expired.

7. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures, including encryption and secure access controls, to protect your information against unauthorised access, loss, or disclosure.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or object to certain processing, or ask us to transfer your data to another provider. Where processing is based on your consent, you may withdraw that consent at any time. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Cockermouth
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.